What are your expectations of SERVICE in the South? Is service universal?

Now that holiday shopping and sales are wrapping up, how as the service you received in stores this year? Could you even find someone to ring up your merchandise? Did they know where to find something if you asked for help? And restaurants...if the place was crowded, were you still given attention? If so, were you overwhelmed with ingratiating attention, or not given enough? Did your waiters get too personal? Were you treated with respect? What should we expect from the service sector in 2009 as our world changes so dramatically?

I'm in the service sector also, as a Realtor, beginning my 16th year. What are your expectations for service from us? If using a buyer's agent, do you expect immediate response? Lots of e-mails? To be driven around to see as many houses as you like? Do you expect loyalty? Are you willing to be loyal to your agent in return? If selling, how much service do you expect is reasonable or even above and beyond the "norm" for you? Most agents will put your listings on the Internet-lots of sites- in the MLS, have signs, info boxes, open houses-the usual. How would you feel if your agent cleaned, did yard work, checked the house regularly, turned on & off lights, and contacted you at least once a week? Is that expected service, or above average service? Would you require such attention from your listing agent?

With the Internet playing such a significant role in the 21st century, are you communicating in person over the phone? If yes, do you consider that contact expected, essential, extraneous, or bothersome? Where are we heading with interpersonal relationships in our hi-tech world? Will service meet expectations? Will there be any service at all?

SERVICE expectations in the Charlotte Metropolitan Area?? Let's discuss it!



Annie Webster Dickinson
Broker, GRI, Realtor
adickinson@dickensmitchener.com
Direct: 704-602-4267
Cell: 704-589-9110
Fax: 704-697-2467